Privacy Policy

Introduction

Soul Signature Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at soulsignature.studio, engage our AI consulting services, or interact with us through any of our digital channels.

As an AI agency specializing in ethical brand development and conscious leadership consulting, we understand the importance of trust and transparency. This policy reflects our commitment to responsible data practices that align with our mission-driven values.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number, organization name)
• Messages and inquiries submitted through our contact forms
• Information provided during discovery calls and consultations
• Project requirements, brand assets, and content shared for our services
• Workshop registration details and training materials
• Payment and billing information for our services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent on our site, and referral sources
• Cookies and similar tracking technologies (with your consent)

Client Project Data

For clients using our AI consulting and brand development services, we may process:

• Brand assets, logos, and marketing materials
• Content for websites, campaigns, and collateral
• Analytics data for optimization and reporting
• Training materials and workshop feedback

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide AI consulting, brand development, website creation, and training services
• Communication: To respond to inquiries, schedule consultations, and provide project updates
• Personalization: To customize our recommendations and solutions to your organization's needs
• Quality Improvement: To enhance our services, training materials, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and industry standards
• Marketing (with consent): To send newsletters, case studies, and relevant AI insights
• Partnership Services: To coordinate with Matrix360 for governance and compliance consulting

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Partners: With Matrix360 for governance and compliance consulting (when applicable to your project)
• Service Providers: With trusted third-party vendors who assist with hosting, analytics, email delivery, and payment processing
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Protection: To protect our rights, property, or safety, or that of our clients
• With Your Consent: When you explicitly consent to sharing your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure with regular security updates
• Access controls and authentication measures
• Regular security assessments and monitoring
• SOC 2 compliance standards where applicable
• Employee training on data privacy and security

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to certain types of processing of your personal information

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: Up to 2 years after last contact
• Client project data: Duration of project plus 3 years for support and warranty
• Marketing communications: Until you unsubscribe or request deletion
• Legal requirements: As required by applicable law or regulation